Rochester Geeks

This afternoon the server, megatron, was down from approximately 2:00 PM  until nearly 7:00 PM.

We upgraded the operating system kernel and when we rebooted the machine did not come back up.  Ordinarily that wouldn’t be a problem as we have remote serial-console access that would allow us to fix problems like that.  Unfortunately the serial-console server provided by the company we rent our server from (The Planet) was broken.

We opened a trouble ticket and The Planet made it possible for us to get the machine running again.  The serial console server is still broken and I will be opening a trouble ticket shortly to have that matter resolved.

The lesson learned today was to be certain that serial console access works before rebooting the machine.

I apologize for the downtime and we’ll work harder to prevent the same type of situation in the future.

Thank you for your patience.

Greg & The Rochester Geeks

Our self-signed ssl certificate expired today.  Your email client (for example Thunderbird) will warn you about this.

A new certificate has been generated that will not expire again until 5/13/2014.  When your email client prompts you about the certificate choose “accept permanently.”